I played a few games today for the first time in a while and the first thing I noticed was that I had next to zero lag/delay in every game unless it was a Russian host. Even on @Dayne 's internet I had no lag, which was amazing to me. There's occasional spiking, but far less delay than there used to be, it feels a lot more like wc3. This is probably because the custom game platform is no longer in beta. A problem I notice in pub games is that they generally tend to be pretty unorganized, I think if: 1. there was some incentive to play in a more organized fashion and 2. some sort of visual/audio aid to help new players, it would alleviate this issue. One way to incentivize games would be to have a stat-tracking system. I know this is something you've looked into, but I'm just reiterating how valuable I think it'd be to the game. It'd surely increase activity (people love to hoard ELO or whatever), would make people want to try and play more organized games, and would let us see what people are playing the most, possibly which heroes are played the most and have the highest win rates, etc. I'm not entirely sure what could be done to help new players, I'm sure some other people would have ideas. Some general things (if possible) would be to organize the different heroes into their best roles, possibly prevent having more than 1 of each hero per team, having pop ups during the game with tips (which could be disabled), that sort of thing. Lastly, apparently this map is pretty popular with Europeans and Asians, but not so much with Americans/Canadians. If you log on during the afternoon you can find hundreds of people playing, but at night there's anywhere from 20-90. It'd be helpful if more of them posted here so you could get their impressions too, since they're the ones largely playing.